Welcome to The Beauty Plug!

At beautyplug, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. Please read our return and exchange policy carefully to ensure a smooth process.

returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your product(s). To be eligible for a return, the item must be unused, in its original condition, and with all packaging intact. Please note that we cannot accept returns for opened nail products due to hygiene reasons. To initiate a return, please contact our customer support at beautyplug@info.dk. Our team will guide you through the return process and provide you with the necessary instructions. Please note that the customer is responsible for the shipping fees associated with the return. Once we receive the returned item and verify its condition, we will process your refund. Please allow up to 10 business days for the refund to be reflected in your original payment method. Exchanges If you wish to exchange an item for a different size, color, or variant, please contact our customer support at beautyplug@info.dk. Our team will assist you in finding the right product and guide you through the exchange process. Similar to returns, the item for exchange must be unused, in its original condition, and with all packaging intact. Please note that exchanges are subject to product availability. If the desired item is out of stock, we will provide you with alternative options or process a refund. As with returns, the customer is responsible for the shipping fees associated with the exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support at beautyplug@info.dk within 48 hours of receiving the product. Our team will assist you in resolving the issue promptly. Please provide detailed information and, if possible, attach photos of the damaged or incorrect item. We will work with you to arrange a return or exchange, depending on the situation. In such cases, beautyplug will cover the shipping fees. Contact Information If you have any further questions or need assistance with your return or exchange, please don't hesitate to contact our customer support: Email: beautyplug@info.dk Our dedicated team is here to ensure your satisfaction and provide you with the best possible solution. By purchasing from www.beautyplug.dk you agree to all the terms and policies outlined above.